Reference

Our Terms and Conditions at 9yh

These terms set out the agreement between you and 9yh when you open an account and use our platform, including deposits via UPI, Paytm, or PhonePe.

Governed by local law where applicableUPI, Paytm, PhonePe coveredAccount holder rights explainedDispute resolution process outlinedChanges notified via registered email

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What These Terms Actually Cover

9yh Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 9yh, you confirm that you have read, understood, and accepted every clause in these terms. We may update these terms at any time; when we do, we will notify you at the email address linked to your account before the changes

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take effect. Continued use of your account after the effective date of any revision constitutes acceptance of the updated terms. These terms govern all activity on your account — from how deposits clear via UPI, Paytm, or PhonePe to how withdrawals are verified and processed. They
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also cover how disputes are raised and resolved, what happens if your account is flagged for unusual activity, and how you can close your account on request. Jurisdictional eligibility is determined by local law; access is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Raise a query about any clause in these terms directly through live chat. Our support team operates around the clock and can log a formal terms-related query on your behalf during the same session.

Email Support

Send a detailed written query to our support email if you need a documented response about a specific term or clause. We aim to respond within 24 hours and keep a record of all correspondence for your account.

Account Help Portal

Log into your 9yh account and use the Help section to submit a terms-related ticket. This route timestamps your query automatically and lets you track the status of any open dispute or clause clarification.

HOW WE HANDLE THIS

Our Commitments Under These Terms

Each of these points reflects a concrete practice we follow to keep your account and your data secure while you engage with 9yh.

Data Handling

We collect only the information needed to operate your account and process transactions. Your personal data is never sold to third parties. Retention periods are defined by the data clause in Section 7 of these terms.

Cookie Policy

Cookies on 9yh are used for session management, fraud detection, and preference storage. You can adjust non-essential cookie settings in your browser at any time without affecting your ability to log in or deposit.

Account Security

All account access is protected by password hashing and optional two-factor verification. If we detect an unusual login attempt, we will email the address on your account immediately and may temporarily restrict access as a precaution.

Data Retention

We retain your account records for as long as your account remains open and for the statutory period required after closure. You may request a summary of the data we hold by contacting support and verifying your identity.

Who to Contact

For any terms-related concern — including a request to correct, export, or delete your data — contact our compliance desk via the email listed in Section 11. Responses are issued within five working days.

Requesting Changes

If you believe a piece of data we hold about your account is inaccurate, submit a correction request through the Help portal. We will review the evidence you provide and update the record or explain why we are unable to within seven working days.

Your Questions About 9yh Terms, Answered

These questions cover the clauses we receive the most queries about from account holders in India. If your question is not listed here, use the live chat or email route described above.

Access to 9yh is governed by local law in your specific region. You are responsible for confirming that your use of the platform is permitted under the laws that apply to you before opening or continuing to use your account.

We will notify you by email at least seven days before any material change takes effect. If you do not accept the revised terms, you may close your account and withdraw your available balance before the new terms apply.

Yes. All deposits and withdrawals made via UPI, Paytm, or PhonePe are subject to the payment clause in Section 4. Processing timelines, verification steps, and dispute procedures for these payment rails are detailed there.

Submit your dispute within 30 days of the event that prompted it, either via live chat or the Account Help portal. Include your transaction reference where applicable. We will acknowledge receipt within 48 hours and issue a resolution within 10 working days.

Yes. Contact support via email, verify your identity, and we will compile a summary of the personal data associated with your account. We aim to deliver this within five working days of identity confirmation.

If we restrict your account, we will notify you by email and state the reason where permitted by law. You may contest the restriction by contacting our compliance desk. Available balances are held safely during any review period.

Submit an account-closure request through live chat or the Help portal. Once verified, we will process the closure and initiate any eligible balance withdrawal to your linked UPI, Paytm, or PhonePe account within the timeframe stated in Section 6.

Our Terms and Conditions at 9yh

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Portal

Our Commitments Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Your Questions About 9yh Terms, Answered

01 Do these terms apply differently depending on my state in India?

02 What happens if 9yh changes the terms after I have accepted them?

03 Are my UPI and Paytm transactions covered under these terms?

04 How do I raise a dispute under these terms?

05 Can I request a copy of the data 9yh holds on my account?

06 What rights do I have if my account is restricted?

07 How do I close my account under these terms?

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