Reference

How 9yh Handles Your Personal Data

At 9yh, your personal data is treated with care at every step — from the moment you open an account to every deposit made through UPI, Paytm or…

Data collected only as neededUPI & Paytm transaction privacyYour right to access recordsSecure account storageClear deletion process
Explore the Lobby Read FAQ
9yh How 9yh Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact 9yh About Your Privacy Rights

If you have questions about how your data is handled, want to request a copy of your records, or need to flag a concern, our privacy support team is reachable through the channels below. We aim to acknowledge all privacy requests within two business days and resolve them within fourteen.

Team online

Email Privacy Request

Send a written data access, correction, or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within the stated timeframe.

Live Chat Support

Open the chat widget inside your account dashboard and select the Privacy topic. A support agent can confirm what data categories we hold and direct your request to the right internal team for processing.

Help Centre Ticket

Submit a structured ticket through the Help Centre portal with the subject line 'Privacy Request'. This creates a tracked case number so you can follow the status of your request through to resolution.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at 9yh

Our data practices are built around the principle that you should know what we hold and why we hold it.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings; disabling analytics cookies does not affect your account or wallet access on our platform.

Payment Data Handling

When you deposit via UPI or Paytm, we receive a transaction reference, not your full account number. PhonePe callbacks follow the same pattern. We use these references solely to credit your 9yh wallet and reconcile withdrawals — never for marketing profiling.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor authentication is available from your account security settings. Our servers sit behind encrypted connections so data in transit between your device and our platform stays protected.

Data Retention

Transaction records are kept for the period required by applicable financial regulations. Non-statutory account data — such as saved preferences and browsing history within the platform — can be deleted on request once your account is closed and the statutory hold period has passed.

Third-Party Sharing

We share data with payment processors like UPI networks and Paytm only as needed to complete your transaction. We do not sell personal data to advertisers. Any third-party service provider we engage is bound by contractual data-protection terms aligned with this policy.

Requesting Changes

To correct inaccurate personal details, log into your account and use the Profile section, or raise a support ticket. For deletion requests, contact the privacy team by email with your account ID. We will confirm the outcome in writing once the process is complete.

Your Privacy Rights at 9yh — Common Questions

The questions below cover the data rights and privacy concerns we hear most often from account holders in India. If your question is not covered here, reach out through live chat or the Help Centre and our team will respond within two business days.

We collect your name, email address, mobile number and country of residence during registration. Once you transact, we also hold payment reference tokens from UPI, Paytm or PhonePe — not your full payment credentials. Session logs are retained for security purposes.

Yes. Submit a data access request by email or through the Help Centre ticket system. Include your registered account email. We will compile and send you a summary of all personal data categories we hold, usually within fourteen business days of acknowledgement.

Many fields — such as display name and contact email — can be updated directly in your account Profile section. For fields that require identity verification to change, raise a support ticket and our team will walk you through the document process.

No. We do not sell or rent personal data to third-party advertisers. Data is shared only with payment networks like UPI and Paytm to process your transactions, and with infrastructure partners under strict contractual data-protection obligations that mirror this policy.

Financial transaction records are retained for the period mandated by applicable regulations in the jurisdictions where we operate. Non-statutory data, including platform preferences and browsing history, may be deleted on request after your account is closed and the mandatory hold period expires.

After you close your account, statutory records are held for the required period and then deleted. Non-statutory personal data is removed from active systems promptly. You will receive written confirmation once deletion is complete, so you have a record of the outcome.

Access to our platform depends on local law and is available only where local law permits. In regions where access is lawful, this full privacy policy applies. If your region restricts platform access, we process only the minimum data necessary to handle your enquiry or account closure request.

Related Pages

Cash Noire Melon Madness Jade Butterfly 9yh App